Effective Date: October 26, 2026
Mona Luxe (“we,” “our,” or “us”) respects your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect data gathered through our mobile application and official website (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information Collection
We collect necessary information to process your skincare and beauty orders and provide a personalized experience:
- Personal & Account Details: Information submitted during purchases or account registration, including your full name, mobile number, and shipping address.
- Order & Transaction Data: Details regarding products ordered (e.g., cleansers, lotions, moisturizers, creams) and transaction histories in Egyptian Pounds (EGP).
- Technical & Usage Information: Device identifiers, IP address, device model, operating system version, and app interaction logs collected automatically when accessing our Services.
2. Purpose of Processing
Your data is processed strictly for legitimate operational purposes:
- Fulfilling, packaging, and delivering your cosmetics and skincare purchases to your designated location across Egypt.
- Maintaining customer accounts, order histories, and support requests.
- Enhancing our product range, user interface, and shopping features.
- Complying with applicable legal obligations and regulatory standards in the Arab Republic of Egypt.
3. Data Sharing & Disclosure
- No Commercial Exploitation: We do not sell, trade, lease, or monetize your personal information to third parties.
- Logistics & Delivery Partners: Personal delivery details are shared exclusively with certified courier and shipping partners in Egypt strictly to perform order deliveries under binding confidentiality terms.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities in Egypt.
4. Data Security
We employ industry-standard technical, administrative, and physical security measures designed to guard your personal information against unauthorized access, loss, alteration, or disclosure.
5. Tracking Technologies
Our platform may utilize essential cookies and analytical tracking technologies to enhance user navigation, preserve shopping cart items, and evaluate app performance. Users may manage cookie settings through their device or browser controls.
6. Minors Privacy
Our Services are designed for a general audience and are not directed to children under 13 years of age. We do not knowingly collect personal data from minors.
7. Updates to This Policy
We reserve the right to revise or modify this Privacy Policy at any time. Any changes will be published directly within our Services with an updated effective date. Continued use of our Services following any updates indicates acceptance of the modified policy.
8. Contact & Support
For any questions, requests, or concerns regarding this Privacy Policy or your data protection rights, please visit the dedicated Contact Us section on our official website to submit your inquiry directly to our customer support team.
